COVID-19 travel updates

COVID-19 travel updates

 

To help support you at this challenging time we have created this dedicated resource page to provide up-to-date information and assistance

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Bedsonline is monitoring the situation closely and we have created this dedicated resource page where we will be updating our policies regularly. 

We want to reassure you that we are doing everything possible to support you in relation to the impact of COVID-19 on travel bookings, including providing additional staff and resources. 

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Update on force majeure

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Our global force majeure will expire on 15th July. From 16th July onwards we are reviewing force majeures instead on a country by country basis.

To find out which country corridors will be subject to a force majeure and which are not please use the below origin / destination tool. The following information is valid only for bookings made until 31st May (included): 

Please note: this tool may not cover a small number of corridors. If you cannot find your country of origin / destination country pair in this list and if it relates to a Non-Refundable booking where the customer cannot travel due to COVID-19 reasons, please contact operations to find out if the fees can be waived or not.

Disclaimer concerning future bookings:

  • Please be aware that local government measures and guidelines put in place by individual travel services providers – including hotels, transfer, car rental, theme parks, tours, events and other ancillaries – are leading to social distancing measures to protect travellers.
  • Therefore it is likely that hotel guests may find that some facilities – for example the swimming pool, gym area, or buffet halls – will understandably not be available; equally travellers with tickets for theme parks, tours and other activities might find some elements have been adapted or removed; and in the case of multi-day tours different restrictions could be imposed by different local authorities (nonetheless we will endeavor to provide the most accurate and up-to-date information).
  • We apologise for any inconvenience these unavoidable changes may cause.
  • Additionally please note that it is the responsibility of the traveller to choose the most appropriate rates – whether that be flexible or non-refundable – when booking hotels, transfers, car rentals, theme parks, tours, events and other ancillaries, according to their needs in view of current COVID-19 travel restrictions. Therefore for new bookings created as of or later than June 1st, cancellations will be processed according to the applicable terms & conditions of the booking.

 

Closure of destinations

Please note that the following destinations are closed based on governmental decisions and therefore will automatically be considered as force majeure for the date range listed and these bookings are the only bookings that will be pro-actively cancelled from Bedsonline. This table is updated regularly.

Country Arrival from Arrival to
Malaysia (domestic bookings excluded) 28-May 31-Aug
Cuba 14-Apr 30-Sep
Hawaii (United States) 2-Jun 1-Oct
Panamá 17-Jun 22-Sep
Grand Cayman 22-Mar 30-Sep
Iguazú (Argentina) 13-Jul 30-Sep
Córdoba (Argentina) 13-Jul 30-Sep
Calafate (Argentina) 20-Jul 30-Sep
Cusco (Peru) 26-Jul 30-Sep
Machu Picchu 26-Jul 30-Sep
Puno (Peru) 1-Sep 30-Sep
Tacna (Peru) 1-Sep 30-Sep
Israel 18-Sep 09-Oct

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How to contact our call centre for urgent inquiries

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If you need further assistance, please contact the following: 

For Pre-travel queries:  
Phone: 021 3107 1900 
Email: support.cn@bedsonline.com 

 

For Post-travel queries and complaints: 
Phone: 021 3107 1900 
Email: complaints.cn@bedsonline.com 

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COVID-19 useful resources

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For up-to-the-minute information on Coronavirus we recommend the following websites:

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A message for our client partners

 
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We fully understand that this is a really challenging time for everyone in the industry and we are committed to doing everything we can to support you. 

We value your partnership greatly and would like to thank you for your understanding and support.