COVID-19 travel updates

COVID-19 travel updates

 

To help support you at this challenging time we have created this dedicated resource page to provide up-to-date information and assistance

Body: 

Bedsonline is monitoring the situation closely and we have created this dedicated resource page where we will be updating our policies regularly. 

We want to reassure you that we are doing everything possible to support you in relation to the impact of COVID-19 on travel bookings, including providing additional staff and resources. 

Title: 

Update on force majeure

Content: 

To find out which country corridors will be subject to a force majeure and which are not please use the below origin / destination tool.

The following information is valid for all bookings except non-refundable bookings and last minute bookings (where the booking is created three days or less prior to arrival)

Please note: this tool may not cover a small number of corridors. If you cannot find your country of origin/destination country pair in this list please contact operations to find out if the fees can be waived or not.

Disclaimer concerning future bookings:

  • Please be aware that local government measures and guidelines put in place by individual travel services providers – including hotels, transfer, car rental, theme parks, tours, events and other ancillaries – are leading to social distancing measures to protect travellers.
  • Therefore it is likely that hotel guests may find that some facilities – for example the swimming pool, gym area, or buffet halls – will understandably not be available; equally travellers with tickets for theme parks, tours and other activities might find some elements have been adapted or removed; and in the case of multi-day tours different restrictions could be imposed by different local authorities (nonetheless we will endeavor to provide the most accurate and up-to-date information).
  • We apologise for any inconvenience these unavoidable changes may cause.
  • Additionally please note that it is the responsibility of the traveller to choose the most appropriate rates – whether that be flexible or non-refundable – when booking hotels, transfers, car rentals, theme parks, tours, events and other ancillaries, according to their needs in view of current COVID-19 travel restrictions. Therefore for new bookings created as of or later than June 1st, cancellations will be processed according to the applicable terms & conditions of the booking.

 

Lockdown destinations

These destinations are currently considered to being under restrictions seen as a complete “lockdown” of the country. Therefore, as an exception, if customers are unable to travel to and from these countries then also non-refundable rates and Last-Minute will be considered Force Majeure.

However customers MUST cancel their bookings where they are unable to travel BEFORE check-in for Force Majeure to be applied.

 

Country of origin Destination country Date from Date to
All Czech Republic 22/10/2020 27/12/2020
All Germany 28/10/2020 20/12/2020
All France 28/10/2020 15/12/2020
All United Kingdom 30/10/2020 02/12/2020
All Greece 05/11/2020 07/12/2020
All Spain 30/10/2020 27/12/2020
All Austria 03/11/2020 06/12/2020
All Belgium 02/11/2020 13/12/2020
All Netherlands 04/11/2020 15/01/2021

 

 

Closure of destinations

Please note that the following destinations are closed based on governmental decisions and therefore will automatically be considered as force majeure for the date range listed and these bookings are the only bookings that will be pro-actively cancelled from Bedsonline. This table is updated regularly.

Country Arrival from Arrival to
Córdoba (Argentina) 13-Jul 31-Dec
Salta (Argentina) 30-Sep 31-Dec
Yangon (Myanmar) 21-Sep 31-Dec
Grand Cayman 29-Oct 31-Dec
Slovenia 03-Nov 18-Dec

Title: 

How to contact our call centre for urgent inquiries

Content: 

If you need further assistance, please contact the following: 

For Pre-travel queries:  
Phone: 021 3107 1900 
Email: support.cn@bedsonline.com 

 

For Post-travel queries and complaints: 
Phone: 021 3107 1900 
Email: complaints.cn@bedsonline.com 

Title: 

COVID-19 useful resources

Content: 

For up-to-the-minute information on Coronavirus we recommend the following websites:

Title: 

A message for our client partners

 
Content: 

We fully understand that this is a really challenging time for everyone in the industry and we are committed to doing everything we can to support you. 

We value your partnership greatly and would like to thank you for your understanding and support.