COVID-19 travel updates

COVID-19 travel updates

 

To help support you at this challenging time we have created this dedicated resource page to provide up-to-date information and assistance

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Bedsonline is monitoring the situation closely and we have created this dedicated resource page where we will be updating our policies regularly. 

We want to reassure you that we are doing everything possible to support you in relation to the impact of COVID-19 on travel bookings, including providing additional staff and resources. 

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Update on force majeure

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To find out which country corridors will be subject to a force majeure and which are not please use the below origin / destination tool.

The following information is valid for all bookings except non-refundable bookings and last minute bookings (where the booking is created three days or less prior to arrival)

Please note: this tool may not cover a small number of corridors. If you cannot find your country of origin/destination country pair in this list please contact operations to find out if the fees can be waived or not.

Review here key details regarding the information posted on our force majeure tool

Disclaimer concerning future bookings:

  • Due to the COVID-19 pandemic, many accommodation and service providers may implement processes and policies to help protect the safety of customers and staff. This may result in the unavailability of, or a change in, certain services and amenities that are normally available from those service providers. Please visit this page for further information.
  • Likewise, travellers/customers may also be requested to present documentation and identification: (i) for entry, departure and travel to each country, state or region, including travel in any public area; (ii) to use of any accommodation or service (such as transfers, etc.) or (iii) for entry to, and use of,  restaurants, bars, attractions or other establishments. This includes, but is not limited, vaccination or medical certificates, proof of negative tests or recovery from COVID-19 or other screenings, and insurance policies). 
  • It is the traveler responsibility to obtain all of the  information and to have in their possession all the required documentation and identification required for any of the foregoing. Hotelbeds does not provide advice nor makes any representations or warrantees as to the accuracy or completeness of any information provided regarding any of the foregoing and by booking through Hotelbeds, you agree that Hotelbeds is not responsible for any errors or omissions in this information.

 

Closure of destinations

Please note that based on last government decisions easing restrictions there are no destinations currently closed and therefore no booking will be pro-actively canceled by Hotelbeds. Hotelbeds will continue monitoring global restrictions and inform you accordingly on any potential destination closure in the future.

Country Arrival from Arrival to
Grand Cayman 29-Oct 9-Sept

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How to contact our call centre for urgent inquiries

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If you need further assistance, please contact the following: 

For Pre-travel queries:  
Phone: 021 3107 1900 
Email: support.cn@bedsonline.com 

 

For Post-travel queries and complaints: 
Phone: 021 3107 1900 
Email: complaints.cn@bedsonline.com 

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COVID-19 useful resources

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For up-to-the-minute information on Coronavirus we recommend the following websites:

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A message for our client partners

 
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We fully understand that this is a really challenging time for everyone in the industry and we are committed to doing everything we can to support you. 

We value your partnership greatly and would like to thank you for your understanding and support.