COVID-19 travel updates

COVID-19 travel updates


To help support you at this challenging time we have created this dedicated resource page to provide up-to-date information and assistance


Bedsonline is monitoring the situation closely and we have created this dedicated resource page where we will be updating our policies regularly. 

We want to reassure you that we are doing everything possible to support you in relation to the impact of COVID-19 on travel bookings, including providing additional staff and resources. 


Update on force majeure


To find out which country corridors will be subject to a force majeure and which are not please use the below origin / destination tool.

The following information is valid for all bookings except non-refundable bookings and last minute bookings (where the booking is created three days or less prior to arrival)

Please note: this tool may not cover a small number of corridors. If you cannot find your country of origin/destination country pair in this list please contact operations to find out if the fees can be waived or not.

Review here key details regarding the information posted on our force majeure tool

Disclaimer concerning future bookings:

  • Please be aware that local government measures and guidelines put in place by individual travel services providers – including hotels, transfer, car rental, theme parks, tours, events and other ancillaries – are leading to social distancing measures to protect travellers.
  • Therefore it is likely that hotel guests may find that some facilities – for example the swimming pool, gym area, or buffet halls – will understandably not be available; equally travellers with tickets for theme parks, tours and other activities might find some elements have been adapted or removed; and in the case of multi-day tours different restrictions could be imposed by different local authorities (nonetheless we will endeavor to provide the most accurate and up-to-date information).
  • We apologise for any inconvenience these unavoidable changes may cause.


Lockdown destinations

These destinations are currently considered to being under restrictions seen as a complete “lockdown” of the country. Therefore, as an exception, if customers are unable to travel to and from these countries then also non-refundable rates and Last-Minute will be considered Force Majeure.

However customers MUST cancel their bookings where they are unable to travel BEFORE check-in for Force Majeure to be applied.

Country Date from Date to
Austria 03/11/2020 18/05/2021
United Kingdom 21/12/2020 16/05/2021
Turkey 26/04/2021 17/05/2021



Closure of destinations

Please note that the following destinations are closed based on governmental decisions and therefore will automatically be considered as force majeure for the date range listed and these bookings are the only bookings that will be pro-actively cancelled from Bedsonline. This table is updated regularly.

Country Arrival from Arrival to
Grand Cayman 29-Oct 31-May


How to contact our call centre for urgent inquiries


If you need further assistance, please contact the following: 

For Pre-travel queries:  
Phone: 021 3107 1900 


For Post-travel queries and complaints: 
Phone: 021 3107 1900 


COVID-19 useful resources


For up-to-the-minute information on Coronavirus we recommend the following websites:


A message for our client partners


We fully understand that this is a really challenging time for everyone in the industry and we are committed to doing everything we can to support you. 

We value your partnership greatly and would like to thank you for your understanding and support.